Public Offer

Public Offer (Agreement)

for the Provision of Dental Services

Kyiv                            Edition dated June 13, 2025

Limited Liability Company “Centro Dentistico Eurodental”, represented by Director Serhii Serhiiovych Lipatnykov, acting on the basis of the Charter (hereinafter referred to as the “Contractor”), and a natural person who has applied to the Contractor for dental services (hereinafter referred to as the “Patient”), jointly referred to as the “Parties”, and each separately as a “Party”, have entered into this Agreement as follows:

1. GENERAL PROVISIONS

1.1. In accordance with Articles 633, 634, and 641 of the Civil Code of Ukraine, this Agreement is a public contract (public offer) that contains all essential terms for the provision of dental services by the Contractor and offers an unlimited number of individuals (Patients) to receive dental services under the conditions set forth in this Agreement.
1.2. The terms of this Agreement are the same for all Patients.
1.3. The Contractor may not refuse to enter into this Agreement if they have the capacity (including technical, personnel, organizational, etc.) to provide dental services to the Patient.
1.4. This Agreement becomes binding for the Contractor from the moment of its publication on the Contractor’s official website.
1.5. The Patient, by making an oral or written request to the Contractor’s medical facility for dental services, accepts (agrees to) all the terms of this Agreement. The date of the first request (visit) shall be considered the date of conclusion of this Agreement by mutual consent of the Parties. A signed hard copy of this Agreement is not required.
1.6. Additional confirmation of the Agreement may include actions taken by the Patient, such as signing a treatment plan, starting to use the services, or paying an invoice.
1.7. The Patient is deemed to be familiar with this Agreement upon their first request or visit to the clinic.
1.8. Amendments to this Agreement may be made by the Contractor unilaterally by publishing a new version of the Agreement on the Contractor’s official website. The current and binding version is the one published on the website at the time of the Patient’s request. The Contractor additionally publishes information about changes at the medical facility (at the reception and/or in the Consumer Corner).
1.9. In the event of changes to this Agreement (including the introduction of new service tariffs), the Contractor must notify Patients at least 10 days before the expected effective date by posting announcements on the website and at the clinic’s reception. Announcements regarding new tariffs must also be displayed within the clinic for at least 2 months from their effective date.
1.10. If the Patient disagrees with the amendments to the Agreement, they must terminate the Agreement within one week from the moment they became aware or should have become aware of the changes. Continued use of the services is considered the Patient’s acceptance of the amended Agreement.
1.11. The Contractor confirms that they possess all necessary permits for conducting medical practice and bear responsibility in the event of a violation of the Patient’s rights during the performance of this Agreement and the provision of services. The Contractor provides dental services under a medical license issued by the Order of the Ministry of Health of Ukraine dated May 24, 2012, No. 600092.
1.12. Upon written request from the Patient, the Contractor may provide a paper copy of this Agreement with a signature and seal.
1.13. All terms contained in this Agreement and its Annexes are available and mandatory for review and fulfillment by the Parties. If the Patient disagrees with the terms of the Agreement or its Annexes, they may, before receiving any services, submit a written request to the Contractor for individual amendments. The Contractor may accept or reject such amendments. If the Patient disagrees with the Agreement or its Annexes and has no proposals for amendments, they may not accept this Agreement or any Annexes to it.
1.14. By contacting the Contractor and attending a previously scheduled doctor’s appointment, the Patient confirms their informed consent to undergo an examination by the doctor for the purpose of making a preliminary diagnosis.

2. TERMS, CONCEPTS, AND DEFINITIONS

In this Agreement, the following terms, concepts, and definitions shall have the following meanings:

2.1. Dental medical service – a specific action or a set of actions performed by medical professionals at the Contractor’s Facility with the purpose of prevention, diagnosis, treatment, or rehabilitation of the Patient’s diseases, pathologies, or conditions.

2.2. Patient – any individual (natural person) who contacts the Facility to receive dental services and has entered into an agreement with the Contractor for such services. If the recipient of services is a minor or legally incapacitated person, the rights and obligations specified for the Patient under this Agreement shall apply to that person’s legal representative.

2.3. Medical Center (hereinafter referred to as the “Facility”) – the healthcare institution established by the Contractor and located at: Kyiv, 24 Volodymyr Ivasyuk Avenue, Section 10, Building letter “A” and Kyiv, 24 Heroiv Stalingradu Avenue.

2.4. Contractor’s Website – the webpage located on the Internet at https://www.eurodental.com.ua, which is the official source of information for Patients about the Contractor and the services provided.

2.5. Attending doctor – the Contractor’s doctor who provides dental services to the Patient at the Facility.

2.6. Treatment plan – a set of preventive, therapeutic, diagnostic, and rehabilitation measures, medical procedures, etc., individually selected by the doctor for each Patient and agreed upon with the Patient, necessary to achieve positive treatment outcomes. The plan includes treatment stages, a list of medical interventions, estimated treatment timeframes, and an estimated cost of treatment based on current prices at the time of drafting the plan. The treatment plan must include a breakdown of the entire process into separate clinical stages (e.g., diagnostics, therapeutic preparation, surgical stage, prosthetic stage, etc.). Each stage constitutes a separate service or set of services, provided and accepted by the Parties separately.

2.7. Appointment schedule – the schedule of assigned dental services specifying the list of services, calendar dates, and exact times when the Patient must attend the Facility to receive the services. The schedule is signed by the Patient and is mandatory for their compliance.

2.8. Informed consent – the Patient’s voluntary consent to examination and medical intervention, which may be provided in written form by signing a specific form approved by the Contractor or through appropriate entries in medical documentation (e.g., medical records).

2.9. Rules – the Rules of Patient Stay and Service Provision at the Facility, approved by the Contractor and mandatory for the Patient’s compliance. The Patient must familiarize themselves with these Rules before entering into the Agreement.

2.10. Warranty period – the period during which the Contractor undertakes the obligation to eliminate any defects in the provided services free of charge. The warranty period starts from the moment the respective service is provided. During this period, the Contractor shall perform repeat treatment or correct technical deficiencies (crowns, veneers, inlays, onlays, etc.) if defects arise not due to the Patient’s fault and the Patient has followed all the doctor’s recommendations and attended check-ups at least once every six months.

2.11. Service life – the calendar period during which all services provided by the Contractor, installed constructions, used materials, and dental products remain safe and suitable for use, taking into account natural wear and tear.

2.12. Warranty case – a situation that arises during the warranty period in which the provided service or manufactured dental product fails without interference or fault on the part of the Patient.

 

3. SUBJECT OF THE AGREEMENT

3.1. The Contractor undertakes, upon the request and with the consent of the Patient, to provide the Patient (or the person on whose behalf this Agreement is concluded) with one or more paid dental and/or diagnostic services from the Contractor’s List of Medical Services, in accordance with the established diagnosis (hereinafter referred to as the “Services”), or for the purpose of establishing a diagnosis. The Patient, in turn, undertakes to accept and pay for the Services under the conditions set forth in this Agreement.

3.2. The scope, type, cost, and timeframe for the provision of Services shall be determined based on the individual health indicators of the Patient, medical indications, the Patient’s preferences, and the technical capabilities of the Contractor.

3.3. Based on the initial examination of the Patient, the attending doctor shall establish a preliminary diagnosis, determine methods and possible treatment options, expected outcomes and consequences of treatment, the degree of risk, and potential complications, and shall provide the Patient with detailed information regarding the above.

3.4. Following the initial examination, the doctor shall prepare a Treatment Plan, which specifies the scope of Services agreed upon by the Parties and their preliminary cost. A necessary condition for the execution of this Agreement is the Patient’s consent to the proposed Treatment Plan, confirmed by the Patient’s signature.

3.5. During the term of this Agreement, the Parties may agree upon several Treatment Plans (in which case the terms of an additional Treatment Plan shall supplement the previous one) or make amendments to the existing Treatment Plan.

3.6. The Patient agrees that, if it is necessary to undergo additional examinations or receive a consultation from a specialized medical professional not available at the Contractor’s Facility, the Patient shall undergo such examinations or consultations within the timeframe specified by the Contractor and shall pay for such services according to the tariffs of the respective medical institutions.

4. PROCEDURE FOR THE PROVISION OF SERVICES

4.1. Services are provided at the Contractor’s medical facility in accordance with the Facility Rules, using certified equipment and medical devices and materials authorized for use.
4.2. The attending doctor is appointed by the Contractor in agreement with the Patient.
4.3. Services are provided based on the Patient’s Informed Voluntary Consent for diagnostics, treatment, surgery, and anesthesia. This consent is executed in the form prescribed by Ukrainian law and may also be documented in an additional form defined by the Contractor. It must be signed before the first Service is provided and before each Service specified by the Contractor. The Parties agree that signing the informed consent forms is a necessary precondition for the provision of Services.
4.4. Services are provided by prior appointment, which can be made by phone or directly at the medical center. Services without a prior appointment are possible only if no other Patients are scheduled for that time. The date and time of each Service are agreed upon by the Contractor and the Patient either verbally or in writing (by signing the visit schedule).
4.5. The date and time of each Service may be changed at the initiative of the Patient before the scheduled time. The Contractor may also reschedule the Service in case of the attending doctor’s absence or technical inability to provide the Service. Both Parties undertake to inform each other immediately once the need for rescheduling arises.
4.6. In case of delay, the Patient must notify the Facility’s administrator in advance. If the delay affects the appointment schedule, a new time for the visit will be assigned at the discretion of the Contractor.
4.7. The date and time of each Service may be changed at the initiative of the Contractor in the following cases:
4.7.1. If the Patient’s health condition at the time of the appointment makes it impossible to provide the Service or significantly increases the risk of complications, threat to life or health, or other serious or negative consequences.
4.7.2. The occurrence of force majeure circumstances that prevent the Contractor from providing the Service.
4.8. The Contractor is not entitled to disclose to third parties any information about the Patient’s illness, medical examinations, consultations and their results, or the Patient’s private and family life, which became known during the execution of this Agreement, except as required by Ukrainian law.
4.9. The timing of Services is determined by the Treatment Plan and visit schedule. Delays in the approximate timing due to objective medical reasons or force majeure do not constitute grounds for claims, provided the overall scope of services has been properly delivered.

5. SERVICE COST AND PAYMENT PROCEDURE

5.1. The cost of the Services provided under this Agreement is determined based on their scope and the tariffs for Services established by the Contractor. The tariffs for Services have the legal force of an agreement on the agreed price.
5.2. The preliminary estimated cost of the Services is specified in the Treatment Plan and does not include the cost of treating hidden pathologies that may be discovered during the treatment process. The prices listed in the Treatment Plan are valid for one year from the date of its issuance, provided that the Patient begins treatment (receives services). After this period, the cost of Services is determined based on the tariffs effective at the time the Services are provided. Due to the fact that all materials used by the Contractor are exclusively of foreign origin, the price indicated in the Treatment Plan may be changed if the exchange rate of the US dollar or euro increases by more than 5% from the date of the Treatment Plan. The exchange rate recognized by both Parties is the commercial rate listed on the website kurs.com.ua.
5.3. The Patient may choose one of the following methods of payment:

(a) cash payment at the Contractor’s cash desk;

(b) card payment using the Contractor’s banking terminal;

(c) bank transfer based on the Contractor’s invoice.
5.4. Services must be paid by the Patient on the day the Service is rendered — either before or immediately after the Service — in the full amount for that specific visit.
5.5. The Patient may make an advance payment for the Services specified in the Treatment Plan. The cost of the Services prepaid by the Patient shall not be revised by the Contractor in the event of tariff changes and is fixed according to the rates effective on the date of payment.
5.6. For certain Services that require the Contractor to incur preliminary expenses (e.g., individual fabrication of therapeutic constructions for the Patient), an advance payment in the amount specified by the Contractor is mandatory. The advance amount and due date may be specified in the Treatment Plan and/or the invoice provided to the Patient in advance.
5.7. Non-cash Services are provided only upon 100% prepayment.
5.8. If the total cost of all rendered Services exceeds the amount of the Patient’s advance payment, the Patient must pay the difference no later than the day the Services are completed.
5.9. Prices for Services that require the use of imported materials, structures, and components (in particular, custom orthodontic and orthopedic constructions) are calculated in Ukrainian hryvnia. Due to exchange rate fluctuations, the cost of such Services specified in the Treatment Plan may be revised by the Contractor if the official exchange rate of the hryvnia to the US dollar or euro, as set by the NBU, changes by more than 5% between the date the Treatment Plan was approved and the date of payment for the relevant stage. In such cases, the Contractor shall notify the Patient of the new cost, and further Services will be provided only after both Parties agree on the revised cost by signing an addendum to the Treatment Plan.
5.10. The Patient may be granted a discount on the cost of Services, the amount and terms of which are determined by the Contractor.
5.11. If during the provision of Services there is a need to adjust them (provide additional services or amend the Treatment Plan), the final cost of the Services under this Agreement is also subject to adjustment. These changes must be agreed upon by the Parties prior to the provision of any additional or amended Services. The Patient has the right to refuse any changes and continue treatment according to the agreed Treatment Plan. If such refusal makes it medically impossible to continue the treatment, the Contractor has the right to unilaterally terminate this Agreement, and the Patient is obliged to pay for the Services actually rendered. If the Patient agrees to the changes or additions to the Treatment Plan, the Services continue under the new terms, formalized by signing a new or additional Treatment Plan by both Parties.
5.12. If the Services are not provided in full due to the fault of the Contractor, the cost of the undelivered but prepaid Services shall be refunded to the Patient within seven working days after the Patient submits a written request.
5.13. If it is impossible to provide the Services (or part of them) due to the Patient’s failure to appear at the appointment, the Patient’s refusal to continue treatment, violation of the terms of this Agreement and/or the Medical Center’s Rules, the Contractor may refuse further treatment and refund the prepaid amount to the Patient minus the actual costs incurred and the cost of any treatment constructions ordered or manufactured for the Patient, within seven working days after the Patient submits a written request. The Contractor may also unilaterally refuse further provision of Services (terminate the Agreement) if the Patient unjustifiably rejects duly provided Services or constantly makes unreasonable demands for revisions, which effectively prevents the fulfillment of the Agreement under the agreed terms.
5.14. The Patient may not refuse to pay for the agreed and actually provided Services.
5.15. In all cases where the cost of the Services provided to the Patient is not directly specified in the Treatment Plan, including situations where Services are only partially rendered, the cost of such Services (or parts thereof) is determined based on the current tariffs of the Contractor.
5.16. The total cost of the Services under this Agreement is determined as the sum of the costs of all Services provided to the Patient.
5.17. The terms of this section regarding payment do not apply to cases where Services are paid by insurers under voluntary medical insurance agreements or by other third parties. Any Services under this Agreement may be paid for by a third party under a separate agreement between the third party and the Contractor.

6. SERVICE DELIVERY AND ACCEPTANCE PROCEDURE

6.1. The delivery and acceptance of the provided Services is carried out either verbally or, at the request of the Contractor or the Patient, by executing a Service Delivery and Acceptance Certificate (hereinafter referred to as the “Certificate”), which is prepared by the Contractor in two copies and provided to the Patient for signing. The delivery and acceptance of the Services is confirmed by both Parties by the fact of the Patient’s payment for the rendered Services.

6.1.1. Upon completion of the treatment-related Services, the Parties sign a final Service Delivery and Acceptance Certificate. The signing of this Certificate and its payment constitute full performance by the Contractor of its obligations under this Agreement for the Services rendered.

6.2. The Patient is obliged to sign both copies of the Certificate or provide a written justified refusal to sign it.

6.3. If the Patient fails to provide a written justified refusal to sign the Certificate, the Service is deemed properly delivered by the Contractor and properly accepted by the Patient.

6.4. In the event of a written justified refusal to sign the Certificate, the Contractor shall review such refusal within fourteen (14) calendar days and provide the Patient with a written response outlining the results of the review. If no agreement is reached, the dispute shall be resolved in accordance with the procedure established in this Agreement (independent expert review or court proceedings).

6.5. If multiple Services have been provided to the Patient, the Contractor has the right to prepare a single Certificate in two copies listing all the Services rendered.

6.6. Staged acceptance of Services:

6.6.1. If the provision of Services under the Treatment Plan is long-term and consists of several stages, acceptance of Services is carried out in stages. The completion of each stage defined in the Treatment Plan is documented by a Stage Completion Certificate (hereinafter – “Stage Certificate”), which is signed by both Parties.

6.6.2. The Patient’s signature on the Stage Certificate and/or full payment for the Services rendered within that stage confirms that the Services of that stage have been properly delivered in full, are in accordance with the terms of the Agreement, and that the Patient has no claims regarding the quality, scope, or timing of the Services.

6.6.3. From the moment the Stage Certificate is signed (or paid for), the Patient forfeits the right to make claims regarding the quality of the Services rendered at that stage, except for hidden defects that could not be identified during ordinary acceptance and which are discovered within the warranty period.

6.6.4. Progression to the next stage of treatment is only possible after signing and paying for the previous stage. If the Patient refuses to sign the Stage Certificate without valid reason (and fails to provide a written justified refusal within three (3) working days), this is deemed acceptance of the Services, and the Contractor has the right to suspend further Service provision until the situation is resolved.

6.7. The Patient must inspect the rendered Services immediately upon completion, and in any case no later than 14 days after delivery, and notify the Contractor of any identified deficiencies. If no written complaints are received from the Patient within the specified timeframe, the Services shall be deemed accepted and of proper quality.

6.8. The Patient agrees to participate in the acceptance of treatment stages (including fittings and approval of orthopedic structures, and verification of intermediate results). The Patient’s signature on relevant medical documents or in the Service Acceptance Certificate for a treatment stage confirms the absence of any claims regarding the quality of the completed stage.

7. RIGHTS OF THE PARTIES

7.1. The Patient has the right to:
7.1.1. Join this Agreement under the terms proposed by the Contractor.
7.1.2. Receive full information about the medical services provided by the Contractor prior to ordering the services.
7.1.3. Agree with the Contractor on the approximate cost of Services by signing the Treatment Plan.
7.1.4. Receive Services of proper quality.
7.1.5. Obtain reliable and complete information about their health status, including access to relevant medical documents related to their health stored by the Contractor.
7.1.6. Receive reliable and complete information about contraindications, possible complications and risks (including risks to life and health), and the prognosis of the possible disease development during the provision of Services.
7.1.7. Choose the treatment method in accordance with the attending physician’s recommendations if multiple treatment plan options are provided, after reviewing examination results, diagnosis, treatment methods, associated risks, advantages, disadvantages, and possible complications of each plan.
7.1.8. Request a replacement of the attending physician from the list of available doctors at the Contractor.
7.1.9. In case of changes in the Treatment Plan or the approximate cost of Services during treatment, the Patient may at their discretion:
(a) agree to the new/additional Treatment Plan and its cost;
(b) refuse the proposed changes and continue treatment under the previously agreed terms;
(c) terminate the Agreement and settle payments for the actually provided Services.
(d) If the Patient agrees and signs the new Treatment Plan, claims regarding the previous plan are not accepted. Conversely, if the Patient refuses changes but treatment without these changes is medically impossible, the Clinic has the right to terminate the Agreement or continue treatment without any warranty obligations.
7.1.10. Have confidentiality regarding their health condition, fact of seeking medical care, diagnosis, and information obtained during medical examination.
7.1.11. Request correction of defects in the provided Service during the warranty period.
7.1.12. Address the Contractor with proposals, complaints, feedback, etc. regarding the provided Services.
7.1.13. Refuse to receive the Service (or part of it) at any time during the Agreement, having prepaid for all Services actually provided at the time of refusal.

7.1.14. The Patient undertakes to exercise their rights under this Agreement in good faith, within the limits established by the Agreement and the law. Actions aimed at harming the Contractor, obtaining unjustified benefits, or otherwise abusing rights granted as a consumer or party to the Agreement are prohibited (in accordance with Article 13 of the Civil Code of Ukraine). Specifically, unjustified refusal to pay for duly provided Services, unjustified demands for refund, repeated unreasonable requests for re-provision of services, or unfounded complaints regarding the quality of Services that meet the Agreement terms and quality standards are prohibited.

7.2. The Contractor has the right to:
7.2.1. Amend this Agreement as well as the list of Services, and change the price of each Service, considering clauses 5.2 and 5.9 of this Agreement.
7.2.2. Conduct promotions and offer discounts on Services.
7.2.3. Receive payment for the Services provided in accordance with this Agreement.
7.2.4. Collect, store, process, and use information about the Patient in compliance with Ukrainian personal data protection laws.
7.2.5. Make changes to the Treatment Plan with prior consent from the Patient, if necessary.
7.2.6. Independently determine and assign medical staff to provide Services to the Patient.
7.2.7. In case of emergencies, unforeseen situations, or complications during medical interventions, independently determine the scope of necessary and possible measures to address them.
7.2.8. Provide incomplete information about the Patient’s health or restrict access to certain medical documents if disclosure may worsen the Patient’s condition or harm the treatment process.
7.2.9. Make audio recordings of telephone conversations with the Patient.
7.2.10. Conduct photo and/or video recording of the service process and results, and subsequently use anonymized recordings for advertising, marketing, educational, and other purposes not contrary to Ukrainian law.
7.2.11. Reschedule an appointment due to the doctor’s unforeseen absence or appoint another doctor for treatment with the Patient’s consent.
7.2.12. Change the timing or cancel the provision of Services unilaterally if the Patient is late.
7.2.13. Refer the Patient to other specialized medical professionals or healthcare institutions to clarify diagnosis or choose an optimal treatment plan.
7.2.14. Refuse to start or suspend Services in cases of:
(a) Patient’s refusal to sign informed consents or complete medical history forms;
(b) Patient’s debt for Services until full repayment;
(c) Detection of diseases or conditions that cannot be treated in the Facility due to licensing, staff qualification, or equipment limitations, or Patient’s refusal of treatment making it impossible to provide Services under the Treatment Plan;
(d) Patient’s intoxication with alcohol, drugs, or other conditions preventing quality Service provision;
(e) Patient’s failure to appear on scheduled dates and times for Services.
7.2.15. Refuse to provide Services at any time (if refusal does not threaten Patient’s life) in cases of:
(a) Provision of incomplete or false information about identity or health;
(b) Presence of medical contraindications to the treatment methods agreed by the Parties;
(c) Patient’s refusal to undergo necessary examinations for further treatment;
(d) Patient’s insistence on use of medications or methods not approved in Ukraine;
(e) Patient’s failure to comply with doctor’s instructions or treatment schedule;
(f) Violation of Facility rules for patient stay and service.
7.2.16. In case of Patient’s abuse of rights, refuse further Services and claim compensation for damages caused by such actions.
7.2.17. Unilaterally refuse (terminate the Agreement) further Services if the Patient without valid reasons refuses duly provided Services or persistently makes unjustified demands for rework, making performance of the Agreement on agreed terms impossible.

8. OBLIGATIONS OF THE PARTIES

8.1. The Patient undertakes to:

8.1.1. Review the Contractor’s tariffs, Rules, and warranty obligations prior to entering into the Agreement.
8.1.2. Arrive at the Facility on the scheduled date and time for the provision of Services.
8.1.3. Notify the Contractor in advance in case of objective inability to attend the appointment or procedures.
8.1.4. Strictly comply with the Rules for patients’ stay and service within the Contractor’s Facility during their presence there.
8.1.5. Inform the attending doctor before the start of Services about all medications being used, as well as any known illnesses, conditions, allergies or specific reactions to medications or food, and any other significant health information.
8.1.6. Accurately and promptly follow all oral or written prescriptions and recommendations of the attending doctor, adhere to the Treatment Plan, and attend all scheduled additional examinations, follow-up, and preventive check-ups.
8.1.7. Provide originals or copies of documents containing health information necessary for the provision of Services.
8.1.8. Inform the attending doctor about any improvement or deterioration in health condition, the appearance or disappearance of symptoms, and other changes during the course of treatment.
8.1.9. Accept the duly rendered Services and sign the Service Acceptance Acts.
8.1.10. Pay for the Services in accordance with the procedure and terms stipulated in this Agreement.
8.1.11. Pay for any unagreed additional Services provided by the Contractor to prevent negative consequences for the Patient’s life or health.
8.1.12. Sign informed consents for diagnostics, treatment, anesthesia, and the Contractor’s questionnaires.
8.1.13. Follow instructions on the proper use of installed medical appliances or structures. In the event of breakage (regardless of the cause) or complications, notify the Contractor within 24 hours, or immediately if possible.
8.1.14. Undergo preventive check-ups at least once every six months. The warranty on the Contractor’s work remains valid only if this obligation is fulfilled.
8.1.15. Timely attend all scheduled clinical treatment stages, sign the Acceptance Acts for each stage, and make corresponding payments in accordance with the Treatment Plan and this Agreement.

8.2. The Contractor undertakes to:

8.2.1. Conduct an initial examination of the Patient at an agreed time to determine a preliminary diagnosis, treatment scope, cost estimate, and inform the Patient of the results.
8.2.2. If necessary, perform additional diagnostic methods to confirm a final diagnosis, or, if not feasible, inform the Patient and refer them to another healthcare facility or specialist.
8.2.3. Provide Services of appropriate quality according to the confirmed diagnosis, the Treatment Plan, and the cost estimate agreed by the Parties.
8.2.4. Ensure the provision of all necessary Services as stipulated in the Agreement and the approved Treatment Plan.
8.2.5. Create proper and safe conditions for the Patient’s stay in the Facility.
8.2.6. Use the most painless and rational treatment methods in accordance with medical indications.
8.2.7. Inform the Patient about any circumstances that may arise and lead to an increase in the scope of Services, as well as about potential risks and complications.
8.2.8. In case of changes during treatment, coordinate with the Patient a revised or new Treatment Plan and its estimated cost.
8.2.9. Provide the Patient with all necessary prescriptions and recommendations after the provision of Services.
8.2.10. Upon the Patient’s request, provide information about the Contractor’s working hours, terms, and procedure for the provision of Services.
8.2.11. Upon completion of treatment, provide upon request a summary from the medical record, copies of test results, certificates, digital media (by prior agreement), etc.
8.2.12. Strictly maintain confidentiality regarding the Patient’s health status, medical test results, intimate and family life.
8.2.13. Use only medications and medical devices that are authorized for use in Ukraine.
8.2.14. Maintain and store medical records and reporting documentation in accordance with the laws of Ukraine.

9. QUALITY OF SERVICES

9.1. The Services are provided by the medical personnel of the Facility who possess the appropriate higher medical or secondary specialized (for hygienist assistants only) education and meet the unified qualification requirements in accordance with the legislation of Ukraine. Certain types of Services may be rendered by different specialized medical professionals of the Contractor.

9.2. The Services are provided in accordance with industry standards in the field of healthcare and/or medical care protocols approved by the Ministry of Health of Ukraine.

9.3. The quality of the Services must comply with the requirements of the legislation of Ukraine.

9.4. The Services must be safe for the Patient’s health.

9.5. Quality control of the medical care provided shall be carried out in the cases, manner, and timeframes prescribed by the legislation of Ukraine.

9.6. The quality of the Services provided is assessed based on objective medical criteria, confirmed by appropriate specialists or experts. The Patient’s subjective dissatisfaction, in the absence of objective deviations from quality standards, shall not constitute grounds for demanding the re-provision of the Service or termination of the Agreement.

10. WARRANTY TERMS AND CONDITIONS

10.1. The Contractor guarantees the quality of the Services provided. A warranty is granted for those types of Services that are approved by the Contractor. Information about the Contractor’s warranty obligations is available at the Consumer Information Corner. The warranty covers the following types of services:

• Permanent fillings (direct restorations made of composite, light-cured, or glass ionomer materials) – 2 years
• Ceramic restorations (ceramic inlays/onlays and crowns, metal-ceramic and zirconia crowns) – 5 years
• Dental implants – 10 years. If an implant fails to integrate (is rejected), the Contractor shall replace it with a new implant free of charge and repeat the procedure at no additional cost.
• Structural integrity of dental implants (excluding abutments and screws) – 25 years, provided that the Patient complies with the conditions specified in clause 10.3 of this Agreement. A separate manufacturer’s warranty is also provided upon the Patient’s request.
• Fixed prostheses – 10 years
• Removable prostheses – 2 years

10.2. In cases where, during the treatment plan approval, the Patient insists on medical interventions with highly uncertain outcomes or short-lived effects, or seeks to achieve non-standard aesthetic preferences, the Contractor does not assume any warranty obligations. The Patient must sign a written waiver confirming their refusal of the proposed treatment plan and acknowledgment of potential negative consequences.

10.3. All defects, deficiencies, or other shortcomings identified by the Patient during the warranty period shall be eliminated by the Contractor free of charge within a timeframe agreed upon by the Parties, provided that:

10.3.1. The Patient has followed all recommendations of the doctor, including dietary restrictions and oral hygiene instructions;
10.3.2. The Patient has used the results of the Services properly (e.g., orthopedic or orthodontic devices, restored teeth) and no trauma or mechanical damage has occurred;
10.3.3. The Patient attends appointments in a timely manner for continued treatment;
10.3.4. The Patient attends routine check-ups at least once every six months;
10.3.5. The Patient contacts the Clinic within three days of discovering any defect to request corrective treatment.

10.4. If the Patient fails to comply with any of the conditions listed above, the Contractor’s warranty obligations shall be void, and the Patient loses the right to make any warranty-related claims.

10.5. The warranty does not cover normal wear and tear or damage caused by abnormal or improper use, negligence, or accidents.

10.6. In cases of excessive consumption of coffee, smoking, red wine, black tea, or other products containing high levels of organic dyes, the warranty for color preservation of composite restorations or teeth whitening is limited to one (1) week.

10.7. In the event of poor oral hygiene, as determined by the hygiene index, the warranty on all completed work is fully void, and a corresponding note is made in the Patient’s medical records.

10.8. The duration of the warranty for any service may be shortened by the treating doctor based on the Patient’s individual health conditions. The Patient shall be informed of this individually, and the decision shall be documented in their medical records.

10.9. The Contractor’s warranty obligations for the elimination of the same defect are not unlimited. If the same defect recurs after two consecutive free corrections and has not been successfully eliminated, or if the Patient continues to insist that the defect remains, further action shall be determined by mutual agreement of the Parties or based on the conclusion of an independent medical examination. The Contractor reserves the right to refuse further free corrective treatment if an objective expert evaluation confirms either the absence of defects or the impossibility of achieving the desired outcome by means provided under this Agreement.

11. PATIENT’S PERSONAL DATA

11.1. By acceding to this Agreement, the Patient grants the Contractor consent to collect, process, and use the Patient’s personal data to the extent and in the manner provided by the applicable legislation of Ukraine, as well as to enter their personal data into the Contractor’s local information system.

11.2. The processing of personal data under this Agreement is required solely for the purposes of healthcare, establishing medical diagnoses, ensuring treatment, or providing medical services.

11.3. The Contractor undertakes to ensure the confidentiality and security of the Patient’s personal data during processing. The Contractor’s employees shall process the Patient’s personal data exclusively in connection with the performance of their professional duties and shall not disclose any personal data entrusted to them or obtained in the course of fulfilling their professional, official, or employment responsibilities.

11.4. The Patient consents to the use by the Contractor of the contact details provided by them for the purpose of informing the Patient and maintaining communication; for sending messages of a medical, informational, and/or promotional nature; and for sending notifications that may contain personal and confidential information about the Patient.

12. CONFIDENTIALITY

12.1. The following information shall be deemed confidential under this Agreement: the fact of the Patient seeking medical assistance, the diagnosis made, the list of Services provided, as well as any other information that, in accordance with applicable law, is classified as confidential (restricted access information).

12.2. The Parties undertake to maintain the confidentiality of all information obtained during the performance of their obligations under this Agreement.

12.3. The Parties agree that the confidentiality obligations set forth in this section shall be indefinite and remain in force even after the termination of this Agreement.

12.4. The Parties shall refrain from any actions that could damage each other’s business reputation. In case of dissatisfaction with the Services, the Patient agrees to first contact the Contractor to resolve the issue, and only if no resolution is reached, to resort to public complaints.

13. LIABILITY OF THE PARTIES

13.1. The Parties shall be liable for non-fulfillment or improper fulfillment of their obligations in accordance with the current legislation of Ukraine and this Agreement.

13.2. The Patient shall be responsible for the accuracy of the information provided regarding their health, for following the doctor’s recommendations, and for the timely payment for the Services provided.

13.3. The Contractor shall be responsible for the quality and safety of the Services rendered.

13.4. If deficiencies (deviations) in the quality of medical care are identified as a result of a clinical-expert evaluation, the Contractor undertakes to correct or redo the inadequately rendered Services.

13.5. If the Patient is more than one hour late or fails to appear at the agreed date and time for the provision of Services, the Contractor may refuse to provide further Services.

13.6. In case of delayed payment for the Services provided, the Contractor shall have the right to demand from the Patient a penalty in the amount of twice the National Bank of Ukraine’s base rate applied to the actual debt amount for each day of delay. For a delay exceeding thirty (30) days, the Contractor shall also have the right to demand a fine in the amount of the outstanding debt.

13.7. The following shall not be considered indicators of poor quality of the Services provided by the Contractor:

13.7.1. Complications or side effects resulting from interventions caused by the biological characteristics of the Patient’s body and the probability of which cannot be completely eliminated using current knowledge and technologies, provided the Services were delivered in accordance with all necessary standards and conditions applicable to such Services;

13.7.2. Possible discomfort caused by the specifics of medical techniques and the body’s reaction to physical or chemical effects of substances, which pass within a reasonable period and about which the Patient was duly informed by the treating doctor;

13.7.3. Complications occurring after the provision of Services due to gross non-compliance by the Patient with the recommendations provided by the treating doctor.

13.8. The Contractor shall not be liable for the outcome of the Services rendered or for harm caused to the Patient’s health in the following cases:

13.8.1. Failure by the Patient to follow the doctor’s instructions, recommendations, or the Treatment Plan;

13.8.2. The Patient’s failure to attend or untimely attendance at scheduled appointments or medical check-ups;

13.8.3. The Patient’s refusal to continue treatment and/or early termination of the Agreement;

13.8.4. The Patient’s failure to disclose or delay in disclosing essential health information (medical history), existing harmful habits, or providing knowingly false information;

13.8.5. Receiving dental treatment from other healthcare providers or specialists without the Contractor’s approval;

13.8.6. The Patient’s failure to timely inform the doctor about complications that arose during the term of the Agreement;

13.8.7. Use of medicinal products or medical devices of inadequate quality or those not prescribed by the Contractor’s physicians;

13.8.8. Development of allergic reactions or intolerance to medications or materials permitted for use;

13.8.9. Development of diseases or pathologies unrelated to the Services provided under this Agreement.

13.9. The Patient has been informed that modern medicine is not an exact science, and therefore, diagnostics and treatment cannot guarantee a specific or positive outcome. The Patient understands that, due to the limitations of modern medicine, the complexity of diagnosing and treating certain diseases, and the uniqueness of each individual’s body, the Services offered by the Contractor may not yield the expected result and may even cause health deterioration, atypical reactions, or complications not covered by clinical medical standards (protocols) or described in medical literature.

14. FORCE MAJEURE

14.1. The Contractor shall be released from liability for failure to fulfill or improper fulfillment of obligations under this Agreement in the event of force majeure circumstances that did not exist at the time of concluding the Agreement and arose beyond the control of the Parties (accident, disaster, natural disaster, epidemic, epizootic, war, military actions, civil unrest, strike, terrorist acts or actions, anti-terrorist operations, fires, lightning strikes, explosions, power outages, interruptions in the supply of natural gas or drinking water, breakdown of equipment or machinery, temporary incapacity of the Contractor’s doctors or other medical personnel, etc.).

14.2. The Patient shall be released from liability for failure to fulfill or improper fulfillment of obligations under this Agreement in the event of force majeure circumstances that did not exist at the time of concluding the Agreement and arose beyond the control of the Parties (accident, disaster, natural disaster, epidemic, epizootic, war, military actions, civil unrest, strike, terrorist acts or actions, anti-terrorist operations, fires, lightning strikes, explosions).

14.3. The Party unable to fulfill its obligations under this Agreement due to force majeure circumstances shall notify the other Party no later than three (3) calendar days from the moment such circumstances arise.

15. DISPUTE RESOLUTION PROCEDURE

15.1. All disputes and disagreements that may arise under this Agreement shall be resolved by the Parties through negotiations and pre-trial procedures.

15.1.1. A Patient who believes their rights have been violated must submit a written claim to the Contractor, which shall be sent to the Contractor’s legal address specified in Section 17 of this Agreement. The claim must clearly state the essence of the demands, the circumstances on which they are based, and include copies of documents supporting the claim.

15.1.2. The Contractor is obliged to review the claim and provide a written response within thirty (30) calendar days from the date of its receipt.

15.1.3. Legal action may only be initiated after complying with the mandatory pre-trial procedure described in Clauses 15.1.1 and 15.1.2, and only if the Parties fail to reach an agreement.

15.2. If the Parties fail to reach an agreement, disputes (or disagreements) shall be resolved in court in accordance with the laws of Ukraine.

15.3. All disputes arising from or in connection with this Agreement shall, if possible, be resolved through negotiations. In the event of a dispute regarding the quality of the provided medical Services, the Parties undertake to conduct an independent medical examination of the Services, involving a qualified expert (or expert institution) agreed upon by both Parties, prior to seeking judicial resolution. The expert’s conclusion shall serve as a basis for further negotiations and, if possible, amicable settlement of the dispute. Only after such examination and in the absence of an agreement shall the dispute be subject to judicial proceedings.

15.4. The examination must be initiated by the Patient, paid for at their own expense, and conducted as soon as possible (within 14 calendar days). The examination may only be carried out by a dental specialist of the relevant specialization and of a higher qualification level than the Contractor’s physician – for example, surgical matters must be examined by a dental surgeon, prosthetics by a dental prosthodontist, and so on.

16. TERM OF THE AGREEMENT AND OTHER CONDITIONS

16.1. This Agreement enters into force from the date of its execution and remains in effect indefinitely, until terminated by either Party in accordance with the procedure set forth herein.
16.2. The confidentiality provisions defined in this Agreement shall remain in effect indefinitely.
16.3. All timeframes for the provision of Services under the Treatment Plan are approximate and may change depending on the Patient’s health condition and other objective or subjective circumstances.
16.4. This Agreement may be terminated early in the following cases:
16.4.1. By mutual agreement of the Parties, by signing an Additional Agreement on termination of the Agreement.
16.4.2. At the initiative of the Patient, by submitting a written notice to the Contractor no later than 10 days prior to the intended date of termination. The Agreement shall be considered terminated on the date specified in the notice.
16.4.3. At the initiative of the Contractor in case of violation by the Patient of the terms of this Agreement and/or the Rules, provided that all necessary actions are taken to prevent any deterioration in the Patient’s health condition due to such refusal. The Contractor shall notify the Patient in writing of the reasons for the termination and the date from which the Agreement shall be considered terminated. If the Contractor is unable to reach the Patient, the termination notice shall be sent by mail to the address specified in the Agreement. The Agreement shall be considered terminated as of the date stated in the Contractor’s notice.
16.5. The Parties unconditionally agree that the Patient’s details shall be considered those provided by the Patient during the completion of the Treatment Plan and medical record.
16.6. The Patient understands and agrees that all information published on the Contractor’s online resources is for informational and advisory purposes only and shall not be construed as medical information or instruction for its use with respect to the Patient.
16.7. The rules for patient stay and service provision in the Facility, the current tariffs for medical services, and the Contractor’s Warranty Obligations are approved by the Contractor and published on the website, in the Consumer’s Corner at the Facility, and are available upon the Patient’s request.
16.8. On all documents related to the conclusion and execution of this Agreement that require the Patient’s signature, the Patient must personally write their last name and initials next to their signature.

17. CONTRACTOR’S DETAILS

LLC “CENTRO DENTISTICO EURODENTAL”

Legal address: 04210, Kyiv,
24 Volodymyr Ivasyuk Avenue, Section 10, Building letter “A”

EDRPOU (Company Code): 37859756

Current account (IBAN):
UA41 3052 9900 0026 0090 1502 1647

Bank code (MFO): 305299
Bank name: JSC CB “PrivatBank”

Director: Serhii Serhiiovych Lipatnykov